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Go to the shopRefund policy
✅ Refund & Return Policy (AU Consumer Law Compliant)
Refund & Return Policy
We want you and your furry friends to be completely satisfied. If something’s not right, we’re here to help.
🛍 Change of Mind Returns
We accept returns for a change of mind within 14 days of delivery, provided the item is:
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Unused and in original condition
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In the original packaging
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Accompanied by proof of purchase
📩 To Request a Return:
Email us at info@furpawshop.com with your order number and reason for return. We’ll provide return instructions.
💵 Refunds
Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 5 business days.
⚠ Non-Refundable Items
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Gift cards
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Sale items (unless faulty or not as described, in which case your rights under Australian Consumer Law apply)
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Items returned in used or damaged condition
📦 Return Shipping Costs
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
🛠 Faulty or Damaged Items (Australian Consumer Law)
If your item arrives faulty or damaged, contact us immediately at info@furpawshop.com with photos. You are entitled to a full refund, replacement, or repair under Australian Consumer Law.
